Remember When Art Shipping Policy
General Shipping Timeframes
All artworks are professionally artist mounted and art cards are hand finished on demand (because we think you’re special!).
We endeavour to get these completed and shipped to you as soon as possible, however please allow up to 5 business days for finishing and packing time before your gift or artwork is shipped out. You will receive notification when your item has been shipped.
Additional shipping time begins after this production time and can be 5-10 business days for domestic ground services, specifically due to the Covid-19 pandemic.
Our orders are shipped on business days only (Monday-Friday). We are not responsible for refunding the cost of shipping due to postal service delays.
2. Express Shipping
If you need something more urgently than this, please first reach out at info@rememberwhenart.com instead of placing your order and we will see what we can do for you. We want to support you as best we can.
3. International Shipping
International shipping is available to most locations. Shipping and handling times will vary by location. Please allow 10 to 25 days for your international package to be delivered. Please be aware that due to Covid-19 there currently may be additional delays which are outside our control.
International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
4. Shipping Questions
We are here for you! If you have any questions regarding shipping that haven’t been answered here, please contact us at info@rememberwhenart.com or use our contact form.
5. Address Changes
If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at info@rememberwhenart.com. This includes out-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.